Featured Client Stories

We have helped clients around the world increase business efficiencies, foster business growth and empower communication among employees, customers and suppliers. Read below to learn how BTE has helped clients align business vision with technology architecture to create a blueprint for success.

With nearly 600 locations throughout North America, 1,900 customer service associates and a robust online presence, Grainger is the leading industrial distributor of products to keep facilities and equipment running.

To support business growth, decrease operating costs and maintain a competitive edge, Grainger sought to launch an integrated supply chain e-commerce revenue stream, but was concerned about project delays and cost overruns. With a core team of business and technology architects, BTE leveraged its architectural expertise to deliver Grainger's total maintenance, repairs and operations (MRO) e-commerce solution in five months, under budget.

THE RESULT: Costs per dollar of revenue decreased and the system was able to process an amazing 25,000 customer transactions per minute. This significantly expanded Grainger's revenue potential and secured their position as an industry leader.


Credit Suisse
 Credit Suisse is an investment bank offering securities products and financial advisory services to corporations, governments and institutional investors.

Credit Suisse needed to achieve efficiences across business divisions while enabling rapid support for business growth. BTE Consulting utilized the BOST framework to help Credit Suisse execute and complete a current state data architecture assessment for two of their high-growth divisions and create a goal data architecture with an associated transition roadmap necessary to support the future needs of both divisions.

THE RESULT:Credit Suisse was able to rationalize and combine the IT footprint of both organizations over time, improving customer responsiveness while realizing significant cost savings. The new data architecture helped the two divisions realize a 50% increrase in customer volume with associated increases in revenues.


OfficeMax is a leader in both business-to-business and retail office products distribution providing office supplies and services to businesses of all sizes, government offices, and consumers. Annual sales are $8.9 billion.

To ensure the success of a new CRM strategy, OfficeMax needed to integrate new and existing applications with legacy systems. BTE designed integration, information and infrastructure solutions to accommodate what became a "best-of-breed" CRM and supply chain integration effort.

THE RESULT: OfficeMax significantly enhanced business intelligence and dramatically improved communication among employees, customers and suppliers.


An international leader in management and distribution of print and digital information (TSE, NYSE: MCL) with 11,000 employees, serving customers in 30 countries with innovative products, value-added services and technology.

In an effort to strictly contain IT costs, Moore needed to cut their IT operating expenses by 60% while upgrading their systems at the same time. Using our proprietary EnterpriseRoadmap solution—a holistic approach to aligning business vision with technology architecture across an enterprise—BTE Consulting created a comprehensive IT and e-business strategy for Moore. The strategy included detailed ROI models and value propositions, business requirements, architecture frameworks, problems and solutions of upgrading existing systems, deliverables and ongoing support.

THE RESULT: Moore's simplified architecture and system consolidation enabled management to identify department consolidation and other cost-cutting measures, significantly reducing IT costs across the board.


A not-for-profit member-owned financial institution with assets over $1B and a membership of over 113,000.

CommunityAmerica Credit Union (CACU) faced two major problems: competitive pressures to drive down costs and provide opportunities for new revenue streams and an announcement that a technology vendor was no longer supporting a critical, yet aging piece of their technology. BTE Consulting built an architecture that not only effectively addressed CACU's competitive pressures, but also dramatically reduced CACU's dependence on the vendor's technology.

THE RESULT: CACU's new enterprise architecture enabled them to develop new revenue streams through acquisition and positioned them as a leader in their industry.


A $250M+ third-party logistics organization with 40 store-and forward-sites across the country.

As part of an aggressive business growth strategy, DSC Logistics needed to implement a new ERP solution. BTE Consulting designed the integration, information and infrastructure architecture solutions to create a "best-of-breed" ERP solution for DSC Logistics.

THE RESULT: DSC Logistics saved $18 million in costs and is positioned to effectively and efficiently react to changing business imperatives with real-time project plans and ROI analysis.

 
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Featured Client Stories

We have helped clients around the world increase business efficiencies, foster business growth and empower communication among employees, customers and suppliers. Read below to learn how BTE has helped clients align business vision with technology architecture to create a blueprint for success.
With nearly 600 locations throughout North America, 1,900 customer service associates and a robust online presence, Grainger is the leading industrial distributor of products to keep facilities and equipment running.

To support business growth, decrease operating costs and maintain a competitive edge, Grainger sought to launch an integrated supply chain e-commerce revenue stream, but was concerned about project delays and cost overruns. With a core team of business and technology architects, BTE leveraged its architectural expertise to deliver Grainger's total maintenance, repairs and operations (MRO) e-commerce solution in five months, under budget.

THE RESULT: Costs per dollar of revenue decreased and the system was able to process an amazing 25,000 customer transactions per minute. This significantly expanded Grainger's revenue potential and secured their position as an industry leader.


Credit Suisse
 Credit Suisse is an investment bank offering securities products and financial advisory services to corporations, governments and institutional investors.

Credit Suisse needed to achieve efficiences across business divisions while enabling rapid support for business growth. BTE Consulting utilized the BOST framework to help Credit Suisse execute and complete a current state data architecture assessment for two of their high-growth divisions and create a goal data architecture with an associated transition roadmap necessary to support the future needs of both divisions.

THE RESULT:Credit Suisse was able to rationalize and combine the IT footprint of both organizations over time, improving customer responsiveness while realizing significant cost savings. The new data architecture helped the two divisions realize a 50% increrase in customer volume with associated increases in revenues.


OfficeMax is a leader in both business-to-business and retail office products distribution providing office supplies and services to businesses of all sizes, government offices, and consumers. Annual sales are $8.9 billion.

To ensure the success of a new CRM strategy, OfficeMax needed to integrate new and existing applications with legacy systems. BTE designed integration, information and infrastructure solutions to accommodate what became a "best-of-breed" CRM and supply chain integration effort.

THE RESULT: OfficeMax significantly enhanced business intelligence and dramatically improved communication among employees, customers and suppliers.


An international leader in management and distribution of print and digital information (TSE, NYSE: MCL) with 11,000 employees, serving customers in 30 countries with innovative products, value-added services and technology.

In an effort to strictly contain IT costs, Moore needed to cut their IT operating expenses by 60% while upgrading their systems at the same time. Using our proprietary EnterpriseRoadmap solution—a holistic approach to aligning business vision with technology architecture across an enterprise—BTE Consulting created a comprehensive IT and e-business strategy for Moore. The strategy included detailed ROI models and value propositions, business requirements, architecture frameworks, problems and solutions of upgrading existing systems, deliverables and ongoing support.

THE RESULT: Moore's simplified architecture and system consolidation enabled management to identify department consolidation and other cost-cutting measures, significantly reducing IT costs across the board.


A not-for-profit member-owned financial institution with assets over $1B and a membership of over 113,000.

CommunityAmerica Credit Union (CACU) faced two major problems: competitive pressures to drive down costs and provide opportunities for new revenue streams and an announcement that a technology vendor was no longer supporting a critical, yet aging piece of their technology. BTE Consulting built an architecture that not only effectively addressed CACU's competitive pressures, but also dramatically reduced CACU's dependence on the vendor's technology.

THE RESULT: CACU's new enterprise architecture enabled them to develop new revenue streams through acquisition and positioned them as a leader in their industry.


A $250M+ third-party logistics organization with 40 store-and forward-sites across the country.

As part of an aggressive business growth strategy, DSC Logistics needed to implement a new ERP solution. BTE Consulting designed the integration, information and infrastructure architecture solutions to create a "best-of-breed" ERP solution for DSC Logistics.

THE RESULT: DSC Logistics saved $18 million in costs and is positioned to effectively and efficiently react to changing business imperatives with real-time project plans and ROI analysis.

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